FROM THE VIDEOS
Tell us what happened in your own words. You don't have to know whether it's a case. Sorting that out is what the review is for.
HOW IT WORKS
Write it the way you'd say it out loud. The boring parts matter most, so put in the dates and who else was there.
You tell it, start to finish. Nobody interrupts to ask for a case number first.
Your account goes to a lawyer, not a keyword filter. Not every submission leads to a follow-up.